Live help

If you choose our SilverFox Edition, you have a Help button on your phone for technical support form us.

If you then purchase our BigPurpleSIM, your loved one has a fault and needs help from Telstra we deal with them for them (and you!). If your loved one experiences difficulty, they can use the Help button* and one of our friendly customer care team members will be there to assist. Whether its working out a feature on the phone, or logging a fault we will see the problem through for them.

"I was always getting calls from Dad when he could not work his phone out. It was impossible to figure out what he had done over the phone. He would have to wait until I could come around and help"
- Barry

 

 

 

From porting over their number to inserting the SIM card, it's all done by us

When you buy a BigPurpleSIM we port over their number (or organise a new number if you prefer). We insert the SIM card into your BigPurplePhone, put it in the protective phone case, we even stick the screen protector on for them (if you purchase one) and charge it before it leaves our warehouse.

When you receive your BigPurplePhone you will receive an SMS on your mobile phone with a link to the BigPurplePhone Carer's website. This is a link especially for you and your loved one. 

 

When your BigPurplePhone arrives

When their BigPurplePhone arrives it is charged, SIM card in and phone number set up. Their contacts are also in too.

 


Your loved one can sit and enjoy a cuppa and a tim tam on us while they flick through the very easy to understand welcome booklet.

The kit comes with a very easy to flick through Welcome booklet and Welcome letter. We even include individually wrapped treat and Twinings Tea bag to encourage them to take a moment and enjoy the unboxing experience and to get to know their new phone.

 

*Subject to BigPurplePhone Fair Usage Policy